At Halo’s Hygienic Housecleaning, LLC, client satisfaction is one of our highest priorities. We are committed to providing reliable, hygienic, detail-oriented, and professional cleaning services while treating every home with honesty, integrity, respect, and reasonable care.

Our goal is to build long-term relationships through open communication, quality workmanship, and exceptional customer service.

1. Client Satisfaction Guarantee

If you are not completely satisfied with your cleaning service, please notify Halo’s Hygienic Housecleaning, LLC within 24 hours of service completion.

If we determine that a cleaning task included in the original agreed-upon scope of work was missed or incomplete, we will schedule a return visit within a reasonable timeframe to correct the issue at no additional charge.

This satisfaction guarantee applies only to services included in the approved cleaning checklist, estimate, or signed Service Agreement.

2. Reasonable Care & Communication During Service

Halo’s Hygienic Housecleaning, LLC exercises reasonable care while performing all cleaning services and makes every effort to protect your home, furnishings, fixtures, appliances, and personal belongings.

Cleaning is performed using industry-standard techniques, professional judgment, and cleaning products appropriate for each surface being cleaned. While every precaution is taken, normal wear, aging materials, hidden defects, improperly installed fixtures, or previously damaged items may become apparent during the cleaning process.

As part of our commitment to exceptional service, we also pay close attention to the overall condition of your home. If we observe conditions that may require your attention, we will make every reasonable effort to communicate our observations. This may include, but is not limited to:

• Water leaks or signs of moisture intrusion
• Loose or damaged fixtures, hardware, or furniture
• Electrical concerns, exposed wiring, or malfunctioning outlets
• Plumbing leaks or slow drains
• Mold, mildew, or excessive moisture
• Dirty HVAC filters or ventilation concerns
• Evidence of rodents, insects, or other pest activity
• Structural concerns, deteriorating flooring, walls, ceilings, or cabinetry
• Broken household items
• Safety hazards observed during cleaning
• Damage discovered before or during cleaning
• Other maintenance concerns that may affect the condition, cleanliness, or safety of the home

Whenever possible, these observations will be discussed with the homeowner during the appointment. If the client is unavailable, Halo’s Hygienic Housecleaning, LLC may communicate these findings by phone, text message, email, written notes, or photographs after the service is completed.

These observations are offered strictly as a courtesy to help homeowners identify potential maintenance or safety concerns. Halo’s Hygienic Housecleaning, LLC is not a licensed home inspector, contractor, plumber, electrician, HVAC technician, mold remediation company, or structural engineer, and these observations should not be considered professional inspections or diagnoses.

3. Reporting Damage

If you believe damage occurred during your cleaning appointment, you must notify Halo’s Hygienic Housecleaning, LLC immediately or within 24 hours of service completion.

Whenever possible, please provide:

• A detailed description of the concern
• Photographs of the affected area or item
• The location within the home
• Any relevant information regarding the item’s condition before service

Each claim will be reviewed promptly and fairly.

If Halo’s Hygienic Housecleaning, LLC determines that damage was directly caused by our cleaning service, we may, at our sole discretion, provide an appropriate resolution, which may include:

• Re-cleaning the affected area
• Repairing the item
• Replacing the item with one of comparable value
• Another reasonable solution agreed upon by both parties

Failure to report concerns within the required timeframe may result in denial of the claim.

4. Service Limitations

The Client Satisfaction Guarantee does not apply to conditions outside the scope of our services or beyond our reasonable control, including but not limited to:

• Pre-existing damage or known defects
• Permanent stains, discoloration, rust, mineral deposits, hard water staining, mold staining, smoke damage, or deterioration
• Worn, aged, damaged, loose, broken, or improperly installed flooring, countertops, cabinetry, fixtures, furniture, windows, doors, appliances, or other household surfaces
• Surface conditions that cannot be corrected through normal cleaning methods
• Embedded odors in flooring, walls, furniture, HVAC systems, or building materials
• Biohazards, excessive mold, rodent contamination, insect infestations, hoarding conditions, or unsafe working environments
• Structural, plumbing, electrical, HVAC, roofing, or maintenance-related issues
• Damage caused by pets, children, guests, contractors, or other third parties
• Homes that have not been prepared according to the Client Preparation Checklist
• Areas or items that clients request not be cleaned
• Results affected by inadequate maintenance between scheduled cleaning appointments

5. Tidy-Up & Add-On Services

The Client Satisfaction Guarantee applies only to services that were approved before the appointment and included in the original cleaning agreement.

Whenever possible, Tidy-Up Services and Add-On Services should be requested at least 72 hours before the scheduled appointment.

Requests made within 72 hours of service or on the day of cleaning are subject to scheduling availability and additional service fees. Because Halo’s Hygienic Housecleaning, LLC may have multiple appointments scheduled each day, same-day additions cannot be guaranteed.

6. Follow-Up Process

If a concern is reported within the required timeframe, Halo’s Hygienic Housecleaning, LLC will review the matter promptly.

Clients may be asked to provide photographs or additional information to assist in evaluating the concern.

If corrective action is appropriate, a return visit will be scheduled within a reasonable timeframe based on scheduling availability.

7. Commitment to Quality

Halo’s Hygienic Housecleaning, LLC values every client relationship and is committed to continuous improvement.

We welcome constructive feedback and use client comments to improve our cleaning procedures, customer service, training, communication, and overall quality standards.

Our commitment is to provide every client with a home that is cleaner, healthier, safer, and more comfortable after every visit.

Related Company Policies

This Client Satisfaction, Service Guarantee & Liability Policy should be read together with the following policies, which are incorporated into your Service Agreement:

• Scope of Services
• Known & Pre-Existing Conditions Policy
• Health & Safety Policy
• Client Preparation Checklist
• Pet Safety Policy
• Scheduling, Cancellation & Lock-Out Policy
• Payment Policies
• Liability & Damage Protection Policy
• Deep Cleaning Services
• Recurring Cleaning Services
• Tidy-Up Services
• Add-On Services
• Move-In & Move-Out Cleaning Policies
• Special Project Cleaning Policies

By scheduling service with Halo’s Hygienic Housecleaning, LLC, clients acknowledge that they have read, understand, and agree to these policies as part of the company’s Service Agreement.