At Halo’s Hygienic Housecleaning, LLC, every scheduled appointment is time reserved specifically for your residence. Our policies help protect that reserved time while maintaining a fair and dependable schedule for all clients.

Cancellation & Rescheduling Policy

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

When an appointment is scheduled, that time is reserved exclusively for your home and is no longer available for another client. A last-minute cancellation may not provide enough time to schedule another cleaning, resulting in lost services and income for the business.

For this reason, cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service cost.

Repeated last-minute cancellations or rescheduling may result in the loss of a recurring appointment time or future scheduling privileges.

Lock-Out Policy

Clients are responsible for providing safe and timely access to their home at the scheduled appointment time.

A lock-out may include:

• No one available to provide access
• Locked doors or gates
• Incorrect or non-working access codes
• No response from the client
• Pets preventing safe entry
• Other circumstances preventing access to the property

If Halo arrives but cannot access the home, the appointment will be considered a lock-out and 100% of the scheduled service fee will be charged.

This fee applies because the appointment time was reserved specifically for your residence and Halo arrived prepared to complete the scheduled service.

Illness & Health Safety Policy

Please notify Halo as soon as possible if anyone in the household is experiencing a contagious illness, such as influenza, COVID-19, RSV, norovirus, stomach illness, fever, or another communicable illness.

The cleaning appointment will be rescheduled for the next mutually available opening.

Halo’s Hygienic Housecleaning, LLC reserves the right to postpone or decline service when conditions may present a health or safety risk.

Payment Policy

Payment is due upon completion of service and before the cleaning professional leaves the property, unless a different payment arrangement has been approved in advance.

Approved third-party or contracted clients may have separate written billing arrangements.

Accepted Payment Methods

• Cash
• Cashier’s Check
• Approved Third-Party Company Checks
• Credit or Debit Card on File
• Cash App
• Venmo
• Zelle

Returned Payment Policy

Returned checks, declined or reversed payments, insufficient funds (NSF), chargebacks, or failed electronic payments are subject to a $50 returned payment fee.

Future services may be suspended until the outstanding balance and applicable fees are paid in full.

Late Payment Policy

Any balance not received within 14 calendar days of the service date will be subject to a $100 late payment fee. Future cleaning services may be suspended or canceled until all outstanding balances and applicable fees have been paid. Accounts that remain unpaid may be subject to collection efforts as permitted by applicable law.

Thank You for Respecting Your Reserved Time

Your appointment is more than a place on the calendar—it is dedicated time reserved specifically for your home. Providing adequate notice when plans change gives Halo an opportunity to offer the opening to another client and helps prevent unexpected gaps in the workday and loss of scheduled income.

Thank you for respecting our scheduling and payment policies and for choosing Halo’s Hygienic Housecleaning, LLC.

Call/Text: 971-353-8999
Email: halohhcleaning@gmail.com
Website: www.halohousecleaning.com

“A Clean Home Is a Happy and Safe Home.”