Residential Contract

At Halo’s Hygienic Housecleaning, LLC., clear communication is an important part of providing professional residential cleaning services.

This page explains the policies, responsibilities, expectations, and service conditions that apply to residential cleaning clients. Clients are encouraged to review these policies before signing their Residential Cleaning Service Agreement.

Your individual contract will identify the services, pricing, schedule, and other terms that apply specifically to your home.

Residential Service Agreement

Before cleaning services begin, clients may be required to sign a written Residential Cleaning Service Agreement.

The agreement may include:

• Selected cleaning services
• Cleaning frequency
• Hourly or service rates
• Estimated cleaning time
• Payment requirements
• Property access
• Cancellation and rescheduling policies
• Lock-out policy
• Client responsibilities
• Child and pet safety
• Unsafe working conditions
• Pre-existing property conditions
• Additional service requests
• Service limitations
• Other terms applicable to the property

Scheduling & Reserved Appointment Time

Once an appointment is confirmed, that time is reserved specifically for your residence.

Clients must provide at least 48 hours’ notice when canceling or rescheduling.

Cancellations made with less than 24 hours’ notice may be subject to a fee of up to 50% of the scheduled service cost because there may not be enough time to fill the reserved appointment with another client.

Repeated last-minute cancellations may affect recurring or future scheduling.

Property Access & Lock-Outs

Clients are responsible for ensuring Halo can safely access the residence at the scheduled appointment time.

If access cannot be obtained because of locked doors, incorrect codes, no response, unsecured pets, or another client-related access issue, the appointment may be considered a lock-out and charged at 100% of the scheduled service fee.

Payment

Unless otherwise agreed to in writing, payment is due upon completion of service and before the cleaning professional leaves the property.

Returned or failed payments may be subject to a $50 returned payment fee.

Balances remaining unpaid for 7 calendar days may be subject to a $100 late payment fee, and future services may be suspended until the account is brought current.

Client Responsibilities

Clients are responsible for providing:

• Safe access to the residence
• Running water and functioning electricity
• A safe indoor working temperature
• Safe and accessible walkways
• Accurate information regarding the property
• Disclosure of known hazards
• Supervision of children
• Safe containment or supervision of pets
• Notice of contagious illness in the household

Unsafe Working Conditions

Halo’s Hygienic Housecleaning, LLC. reserves the right to refuse, pause, discontinue, or reschedule service when conditions present an unreasonable health or safety risk.

Examples may include exposed electrical wiring, structural instability, holes or unsafe flooring, sewage, significant urine or fecal contamination, blood or bodily fluids, hazardous mold, suspected asbestos, pest or rodent infestations, dangerous indoor temperatures, aggressive animals, or other hazardous conditions requiring specialized remediation.

Pre-Existing Conditions

During the in-home assessment, visible damage or existing conditions may be documented.

Examples include scratches, stains, damaged flooring, broken blinds, cracked surfaces, worn finishes, damaged appliances, water damage, hard-water etching, deteriorated grout or caulking, and other existing conditions.

Halo’s Hygienic Housecleaning, LLC. is not responsible for damage or deterioration that existed before cleaning or for conditions resulting from ordinary wear, age, defective materials, improper installation, or prior damage.

Children & Pets

Children must be supervised by a responsible adult and kept away from active cleaning areas, equipment, cleaning products, cords, buckets, and wet flooring.

Pets must be safely supervised or contained when necessary to prevent injury, escape, interference with cleaning, or unsafe contact with cleaning products and equipment.

Illness & Health Safety

Clients should notify Halo as soon as possible when someone in the residence has a contagious illness.

Cleaning may be postponed when conditions could expose Halo or others to unnecessary illness or health risks.

Weather & Temperature

Appointments may be rescheduled when snow, ice, severe weather, unsafe road conditions, or other circumstances make travel unsafe for Halo or the company vehicle.

During periods of excessive heat, the residence must maintain a safe indoor working temperature. Cleaning may be scheduled during cooler morning hours or rescheduled when conditions create a risk of heat-related illness.

Scope of Cleaning

Cleaning services are performed according to the services agreed upon with the client.

The amount of time required may vary based on the home’s condition, square footage, buildup, pets, surfaces, accessibility, and other conditions discovered while cleaning.

An estimate is an informed projection of the anticipated work and should not be represented as a guarantee of the exact amount of time required unless your written contract specifically establishes a fixed price.

Client Satisfaction

Client satisfaction is a top priority. We provide reliable, hygienic, detail-oriented cleaning with honesty, integrity, respect, and care.

Clients should notify Halo promptly if they have a concern regarding an agreed-upon cleaning service so the issue can be reviewed.

Acknowledgment in the Signed Contract

By signing this Residential Cleaning Service Agreement, I acknowledge that I have received or been provided access to Halo’s Hygienic Housecleaning, LLC.’s Residential Service Contract & Policies, had the opportunity to review them, and agree to the policies incorporated into this agreement as identified in the contract.

Call/Text: 971-353-8999
Email: halohhcleaning@gmail.com
Website: www.halohousecleaning.com

“A Clean Home Is a Happy and Safe Home.”